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FAQ


What is needle felting?

Needle felting is a method of sculpting wool by repeatedly poking it with a special barbed needle to interlock the wool fibres. The more you poke the wool, the more tangled and dense it becomes and you can essentially sculpt the wool into any shape you’d like, with as much or little detail as you want.

There are no patterns used in needle felting so everything I make is free form and each item is one-of- a-kind.

Do you take custom and personalised orders?

I am not taking any custom orders at the moment. If any custom order spots open up in the future, I will announce via my mailing list. Join my mailing list here: http://eepurl.com/bS1l-X.

Can I reserve or order an item that I saw on your social media?

Unfortunately, due to the number of requests I get and out of fairness, I am not able to reserve items and or take made-to-order requests for items not currently listed in my shop at this time. If my shop is looking a bit empty, that means I am probably busy working on the next batch of ready-to-ship items for a scheduled shop update. Each shop update usually includes small batches of different animals. I do keep note of animal suggestions on social media, so if lots of people request the same thing I try to incorporate them into my shop updates when I can. Feel free to send me your suggestions and I'll add them to my list. :) You can join my mailing list for shop update announcements and sneak peeks: http://eepurl.com/bS1l-X, or follow me on Instagram @wildwhimsywoolies to see what animals I'm working on.

I had an item in my cart, but when I went to checkout it says the item is sold out. Why?

Shopify doesn't hold items that are placed in carts and orders are only confirmed once the checkout process is complete. The first to complete their transaction gets the item.

Why is everything sold out?

I list small batches of ready-to-ship figurines about twice a month. As needle felting is a very time-consuming and labour intensive process, I am only able to make a limited number of items at a time, so they do tend to sell out quickly. You can join my mailing list to be notified about dates and times of my shop updates so you don't miss your chance: http://eepurl.com/bS1l-X.

Do you have any needle felting tutorials?

Sorry, I don't have any tutorials at the moment.

Care Instructions

Although my needle felted animals may be appealing to small children, they are not intended as toys and are meant to be decorative collectible items. Small parts can be detached with rough handling, so please handle with care and keep out of reach of small children and pets.

If your woolie gets fuzzy over time, just trim any stray fibres. Do not pull them out.

If your woolies gets a bit dusty, clean with a dry cloth. Do not wash and avoid contact with moisture.

Gift wrapping and packaging

Items are packaged using recyclable or post-consumer recycled packaging materials.

Please feel free to let me know in the notes section at checkout if you would like your order gift wrapped or would like to include a personal message with your order.