Shipping policy

Payments

All prices are listed in USD by default. Canadians will be prompted to switch to CAD, if desired, or can switch manually by clicking here.

We accept payment through Paypal, and Shopify Payments which accepts Visa, Mastercard, and American Express.

All items shipping to Canadian destinations are subject to Canadian Goods and Services Tax or HST where applicable.

Processing time

Ready-to-ship items will be shipped within 1-3 business days of purchase. The time I need to prepare made-to-order items for shipping varies. For details, see individual item listings.

Shipping

Canada: Enamel pins (up to 8) are shipped via Canada Post letter mail and do not include tracking, all other items are shipped via Canada Post with tracking.

US: Orders are shipped via USPS First Class Mail and most include tracking. Orders weighing less than 1 oz. do not include tracking.

UK: Due to the 2021 VAT changes, I am not able to take orders from the UK from my website at this time. However, you can still buy pins, keychains, stationery, etc. from my Etsy shop.

EU: Due to the 2021 IOSS VAT changes and the EU's GPSR, which came into effect on Dec. 13, 2024, small businesses like ours, don’t have the resources needed to comply with EU’s regulations and I can no longer ship or take orders from the EU.

Rest of the world: Orders are shipped via Canada Post or Asendia Priority Tracked depending on order weight/volume.

Please get in touch for upgraded shipping options.

Estimated shipping times:

Canada: 4-10 business days
United States: 3-7 business days
Europe: 2-4 weeks
South America and Africa: 2-6 Weeks
Australia, New Zealand and Oceania: 3-6 weeks
Asia Pacific: 2-4 weeks

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the postal services and the time it takes to clear customs.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs.

Questions about your order?

Please contact me at hello@wildwhimsywoolies.com if you have any problems with your order.