Refund policy

Cancellations

Cancellations may be requested within 2 hours of purchase, unless the order has already been dispatched. Please e-mail hello@wildwhimsywoolies.com if you need to request a cancellation.

Returns

If you are unhappy for any reason, please contact me by email at hello@wildwhimsywoolies.com within 3 days of receiving your order.

To be eligible for a refund, your item must be returned unused and in the same condition that you received it. Items must be shipped back within 30 days of delivery.

To complete your return, a receipt or proof of purchase is required.

Any item not in its original condition, damaged or missing parts for reasons not due to our error, is not eligible for a refund.

Original shipping costs and return service fees are not refundable.

Refunds
 
Once your return is received and inspected, you will be notified via email that your returned item has been received and whether it is eligible for a full or partial refund. If eligible, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Exchanges

Items can only be exchanged if they are defective or damaged and can only be exchanged for the same item. If you require an exchange, send me an email at hello@wildwhimsywoolies.com. One of a kind items cannot be exchanged.

Conditions of returns and exchanges

Buyers are responsible for return and exchange shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Because of the unique nature of custom, made-to-order and personalised orders, these items cannot be returned or exchanged unless they arrive damaged or defective. 

Note: If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance, to guarantee that your returned item is received.

Questions about your order?
Please contact me at hello@wildwhimsywoolies.com if you have any problems with your order.